Privacy Policy

This Privacy Policy describes how Beginners 2 Runners Ltd collects, uses, and discloses your personal information when you visit or make a purchase from our website and related online services. This includes our site now hosted on Squarespace and any integrated membership or shop systems we use.

Beginners 2 Runners Ltd is a company registered in England and Wales. For full company and contact details, see the Contact section below.

1. Personal information we collect

When you visit our Site or interact with us online, we collect information that can identify you directly or indirectly. This includes:

a) Device and usage information

Examples of data collected

  • Browser type and version

  • IP address and approximate location

  • Time zone

  • Cookie identifiers and similar technologies

  • Pages and products viewed

  • Links clicked and referring pages

  • How you interact with the Site

Purpose of collection

  • To load the Site correctly and securely

  • To monitor performance and usage

  • To improve our content, layout, and services

  • To help detect and prevent fraud and abuse

Source

  • Collected automatically via cookies, log files, analytics tools, and similar technologies when you use the Site

Disclosure

  • Shared with our website hosting and analytics providers, including Squarespace and Google Analytics, for the purposes above

b) Membership, account, and order information

Examples of data collected

  • Name

  • Billing address

  • Shipping address (where applicable)

  • Email address

  • Phone number

  • Membership details and preferences

  • Payment and transaction information (for example, last 4 digits of card, payment status; full card details are handled by payment processors, not by us directly)

Purpose of collection

  • To create and manage your membership or account

  • To process payments and renewals

  • To provide products and services you have ordered

  • To send order confirmations, invoices, and important service emails

  • To manage bookings and attendance

  • To prevent fraud and protect our business and members

Source

  • Collected directly from you when you register, purchase, or contact us

Disclosure

  • Shared with third parties who help us deliver these services, such as:

    • Squarespace, which hosts our Site and may process some ecommerce or form submissions

    • Membership and event management platforms such as RiderHQ or TeamUp

    • Payment processors such as GoCardless, Stripe, or similar providers

    • Email and communication platforms such as Mailchimp

c) Customer support and communication information

Examples of data collected

  • Contact details (name, email, phone number)

  • Membership details and history

  • Copies of emails or messages you send to us

  • Information you provide in support requests, complaints, or feedback

Purpose of collection

  • To respond to questions and support requests

  • To handle complaints and resolve issues

  • To improve our services, communications, and member experience

Source

  • Collected directly from you when you contact us

Disclosure

  • Shared, where relevant, with staff and service providers who assist with membership management, customer service, and marketing

2. Minors

Our online services are primarily aimed at adults. We do not intentionally collect personal information from children without parental or guardian consent.

If you are a parent or guardian and believe your child has provided personal information to us online, contact us using the details below so we can review and delete it where appropriate.

3. Sharing personal information

We share your personal information with third parties where necessary to provide our services, operate the Site, and fulfil our legal obligations. This may include:

  • Squarespace, which hosts our website and may store form submissions and certain transactional data

  • RiderHQ, TeamUp, or similar platforms used for membership and session management

  • GoCardless, Stripe, or other payment processors used to collect membership fees and payments

  • Mailchimp or similar services used for newsletters and marketing communications

  • IT, hosting, analytics, and security providers that help us run and protect our systems

  • Professional advisers, insurers, and legal representatives where required

We may also share your information to:

  • Comply with applicable laws and regulations

  • Respond to a lawful request, subpoena, or court order

  • Protect our rights, property, safety, or that of others

We do not sell your personal data to third parties.

4. Behavioural advertising and analytics

We use your information to personalise and improve the marketing you see from us.

Examples

  • We use Google Analytics to understand how visitors use the Site and to improve our content and layout.

  • We may use Facebook Pixel and similar tools to measure the effectiveness of our advertising and to show you ads that may be more relevant to you.

You can learn how Google uses data here:

https://policies.google.com/privacy

You can opt out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout

You can manage interest-based ads here:

  • Facebook: https://www.facebook.com/settings/?tab=ads

  • Google: https://www.google.com/settings/ads/anonymous

You can also use the Digital Advertising Alliance opt-out portal:

http://optout.aboutads.info

Please note that opting out of targeted ads does not mean you will see no ads, only that they are less tailored.

5. How we use personal information

We use your personal information to:

  • Provide, operate, and maintain the Site

  • Process and manage memberships, bookings, and purchases

  • Communicate with you regarding your membership, orders, and important service updates

  • Send marketing and newsletters where you have agreed or where we have a legitimate interest

  • Monitor and improve the performance and security of our Site and services

  • Prevent and detect fraud, abuse, or security incidents

  • Comply with our legal and regulatory obligations

6. Lawful bases for processing

Under UK GDPR and, where applicable, EU GDPR, we rely on one or more of the following lawful bases:

  • Your consent, for example for certain marketing communications and cookies

  • Performance of a contract, for example to provide membership, process payments, and manage bookings

  • Compliance with legal obligations, for example accounting, tax, and regulatory duties

  • Legitimate interests, for example to improve our services, monitor for fraud, and promote our club, where these interests do not override your fundamental rights and freedoms

  • Protection of vital interests, in rare cases where we need to share information to protect you or another person

7. Retention of personal information

We keep your personal information for as long as necessary for the purposes described in this policy, including:

  • For the duration of your membership or account

  • For as long as required to meet legal, accounting, or reporting obligations

  • For a reasonable period after membership ends to handle queries or disputes

When information is no longer required, we will delete or anonymise it wherever reasonably possible.

If you want us to delete your information sooner, you can request this using the rights set out below, subject to any legal obligations to retain certain data.

8. Automated decision-making

We do not carry out fully automated decision-making that has legal or similarly significant effects on you.

Our payment processors and security tools may use limited automated systems such as temporary IP blocking, transaction risk scoring, or similar fraud prevention measures. These systems are designed to protect both you and us and do not produce long-term legal effects on their own.

9. Your rights under data protection law

If you are in the UK, EEA, or another region with similar rights, you may have the following rights:

  • Right of access – to obtain a copy of the personal information we hold about you

  • Right to rectification – to correct inaccurate or incomplete information

  • Right to erasure – to request deletion of your personal information where there is no good reason for us to keep it

  • Right to restrict processing – to limit how we use your information in certain circumstances

  • Right to data portability – to receive certain information in a structured, commonly used format and transmit it to another controller

  • Right to object – to object to processing based on our legitimate interests or for direct marketing

  • Right to withdraw consent – where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, contact us using the details in the Contact section.

We may need to verify your identity before responding. There is no fee for most requests, but we may charge a reasonable fee or decline to act where a request is clearly unfounded or excessive.

10. International transfers

Our service providers, such as Squarespace, analytics tools, and email platforms, may process your data in countries outside the UK or EEA, including the United States.

Where this happens, we take steps to ensure that appropriate safeguards are in place, for example through

  • Standard contractual clauses

  • Other recognised transfer mechanisms under UK GDPR and EU GDPR

11. Cookies and similar technologies

Cookies are small text files placed on your device when you visit the Site. We use cookies and similar technologies to:

  • Enable core functionality such as page navigation and secure areas

  • Remember your preferences, such as region or login

  • Understand how visitors use our Site

  • Support marketing and analytics, including Google Analytics and Facebook Pixel

Types of cookies we may use

  • Strictly necessary cookies – required for the Site to function

  • Functional cookies – help remember your settings and improve experience

  • Performance and analytics cookies – help us understand usage and improve the Site

  • Advertising cookies – help deliver more relevant ads and measure their performance

Cookie duration

Some cookies are session cookies, which expire when you close your browser. Others are persistent cookies, which remain on your device for a set period or until you delete them.

Managing cookies

You can control cookies through your browser settings, for example to block or delete them. You can typically find these controls in the Tools or Preferences menu of your browser.

You can learn more at:

www.allaboutcookies.org

Blocking or deleting cookies may affect how the Site functions and some features may not work correctly.

Some advertising and analytics providers also offer their own opt-out mechanisms, as described in the Behavioural advertising section above.

12. Do Not Track

There is currently no consistent industry standard for responding to Do Not Track signals from browsers. At this time, we do not alter our data collection and usage practices when we receive a Do Not Track signal.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

The updated version will be posted on this page with a new last updated date. We encourage you to review this policy regularly.

Last updated: 11 December 2025

14. Contact and complaints

Data controller

Beginners 2 Runners Ltd

Unit 1, The Builders Yard

Heath Road

Boughton Monchelsea

Maidstone

Kent

ME17 4GY

United Kingdom

Email for privacy queries

office@beginners2runners.co.uk

If you have any questions about this Privacy Policy, wish to exercise your rights, or wish to make a complaint, please contact us using the email above.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office

https://ico.org.uk/make-a-complaint/